Before joining – Testing/Support
Before joining please test that you can join an Adobe Connect room and that you have the correct flash player loaded onto your computer. To test this please click on this link.
If you do not pass the first three items (note that you will not require the Adobe Connect add in – test 4), then you will be unable to join the session, and you will have to resolve this with your IT Helpdesk (or yourself) via your normal process. (The minimum system requirements are shown here)
After joining – please do this 10 minutes before the session starts
It is most important that you join the session 10 minutes prior to the start, to allow yourself time to test your audio connection by clicking ‘meeting’, at the top left of the interface and then select ‘audio set up wizard’ from the drop down menu.
Please inform the moderator of the session via the chat box of any issues, they will try and solve your issues via chat but please bear in mind there is limited time and resources to fix this. In the unlikelly event it cannot be solved then you can try a mobile device or worst case recordings will be made available.
There is a free Adobe Connect Mobile App for iOS (iPhone/iPad), Android & Blackberry. If you wish to join using the App please ensure you have sufficient bandwidth (ideally DSL or greater). Note that for obvious reasons not all features and functions are supported on mobile devices.
To learn more about using Adobe Connect on mobile devices please refer to the Adobe Connect Mobile information page. For more information about Adobe Connect and about Collaborate visit http://www.collab8.com/.